We Have to Talk: Strategies for Managing Difficult Conversations

Session Description:
While the prospect of having a difficult conversation can leave us feeling anxious and unnerved, these dialogues are important for the well-being and success of students, colleagues, and educators. Join Lauren Boucher for this time-saving, to the point session as she shares strategies for planning and navigating challenging verbal communications. You will also walk away with resources that will help reduce anxiety and mitigate confrontation to ensure these crucial conversations lead to positive outcomes for everyone involved.

Learning Objectives:

Discuss strategies for planning and navigating difficult conversations that will support the well-being and success of students, colleagues, and educators.

Identify resources that will help reduce anxiety and mitigate confrontation to ensure that crucial conversations lead to positive outcomes.

Assessment:
Participants will join a collaborative backchannel chat and discuss communication strategies to demonstrate their understanding of the session objectives and reflect on their learning.